FAQ

Is the Proximity Button only for people with dementia and autism?

No, the Button’s use can be extended to anyone who needs protecting. It’s stylish and small design means it is suitable for all. If you need advice please don’t hesitate to contact us, we’d be happy to help.

Do I need a certain phone model to be able to use the Button?

Yes, unfortunately not all phones support low energy Bluetooth. In order for the product to work you must have one of the following phones.

How long will the Button battery last?

If you leave the Button on, we estimate that the battery will need changing every 6 months. To help conserve battery life we recommend turning it off when not in use – remember, this is not done through the app but by clicking the Button until you see a red light.

Will my phone’s battery life be affected by the use of Bluetooth?

Good news – the app uses low energy Bluetooth that requires very little power so you shouldn’t notice a difference in your phone’s battery life.

However, if you have an iPhone, the app has to use location services – this can reduce battery life so it’s a good idea to close the app when you aren’t using it.

Can I change the volume and sound for the alerts?

For both Android and iOS we recommend leaving your phone on loud and turning the volume up to the max.

For Android phones you can change the alarm sound in your settings.

On iOS you cannot change the alarm, but we’ve hand-picked a sound that is very noticeable.

Is the Button reliable?

Yes, the Button is reliable. However, like all technology it can have it’s hiccups. The Button is simply an aid – a person’s safety should not be placed entirely into its hands.

Is the Button water resistant?

The device is splash proof so won’t be damaged by the rain. But it isn’t waterproof, so avoid putting it through the washing machine.

What is low energy Bluetooth?

Bluetooth low energy (Bluetooth LE, BLE, marketed as Bluetooth Smart) is a wireless personal area network technology designed and marketed by the Bluetooth Special Interest Group aimed at novel applications in the healthcare, fitness, beacons, security, and home entertainment industries.

Where are you shipping to?

We ship worldwide.

How can I get in touch with your team?

Send us an email to natalie@proximitycare.co.uk or reach out to us on our social channels. We enjoy hearing from you, and always try our best to help.