Frequently Asked Questions

I CAN’T SEE THE GREEN/RED LIGHT WHEN I TURN MY BUTTON ON/OFF?

Please make sure you try turning the Button on/off in a dark place as sometimes it can be tricky to see. If you still can’t see it, the battery may need replacing – please see page 12 of our instruction manual here.

THE ALARM IS GOING OFF TO FREQUENTLY. WHAT CAN I DO?

If you find the alarm is going off too frequently, we recommend putting your phone in another pocket or moving the Button higher up the wearer, the close to the shoulder the better. If this doesn’t help, please contact us info@proximitycare.co.uk  

CAN I CHANGE THE VOLUME AND SOUND FOR THE ALERTS?

For both Android and iOS we recommend leaving your phone on loud and turning the volume high. Android users can change the alarm sound in your settings. IPhone users cannot change the alarm, but we’ve handpicked a sound that’s very noticeable.

HOW LONG WILL THE BATTERY LAST?

If you leave the Button on, we estimate that the battery will need changing every 6 months. To help conserve battery life, we recommend turning it off when not in use. Remember, this is not done through the app but by clicking the Button until you see a red light.

WILL MY PHONE’S BATTERY LIFE BE AFFECTED BY THE USE OF BLUETOOTH?

Good news – the app uses Bluetooth 4.0, which requires very little power so you shouldn’t notice a difference in your phone’s battery life.  However, if you have an iPhone, the app has to use location services – this can reduce battery life so it’s a good idea to close the app when you aren’t using it.

HOW DO I CHANGE THE BATTERY?

Remove the magnetic ‘P’ and twist the top of the Button in an anticlockwise direction. Inside you will find a small circuit board – take this out. This is powered by a small coin cell battery. Simple poke this out with your finger or a pencil and change it for a new one. See page 12 of our manual here

WHAT IS THE DISTANCE THE BUTTON WILL ALARM AT?

If the Button wearer wanders from you and your phone, the approximate distance your phone will lose signal and alarm is 20 metres, depending on how quick the person is walking. You cannot adjust this distance.

IS THE BUTTON RELIABLE?

Yes, the Button is reliable. However, like all technology it can have hiccups. The Button is simply an aid – a person’s safety should not be placed entirely into its hands.

WHAT COUNTRIES DOES THE BUTTON WORK IN?

Great news – the Button works in every country and we ship worldwide. Please note the app is only available in English.