Orders placed by 4pm will be shipped the next day, orders placed after 4pm or on a non-working day, will be shipped the following working day. Orders will only be dispatched once payment has been confirmed.
UK – 1-3 Days:
All UK orders are shipped by Royal Mail Tracked.
Europe 3-5 Days:
Rest of world:
We guarantee to refund any full price item you are not completely happy with when you return it to us within 14 days of receipt.
In order to be eligible for a refund, items must be returned to us unused and in original packaging. Please include a note in the return stating the reason for your return, your name, address and what you wish to do – exchange or refund. Please include a phone number just in case we have any questions. We will contact you if there is a difference in value to the original transaction to organise payment or refund. Proximity Care will cover the cost of dispatching exchanged items for items exchanged in the UK, customers from outside the UK are asked to cover postage.
Refunds will be credited to your original method of payment.
Refund Address: 25 Blytheswood Place, London, SW16 2LD
Your statutory rights are not affected by our return policy.
We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.